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Deal FAQ

  1. We set out below the most frequently asked questions (FAQs) we receive about deals featured on the Deal Directory website. Unless stated otherwise in The Fine Print section of the specific deal, these answers apply to all Deal Directory deals.
    How long do I have to wait to use my Deal Director Coupon once I've purchased it?:
    Generally, you can use most Deal Directory Coupons the day after you receive them, but in some limited cases you may need to make a booking with the featured business (i.e. a restaurant).
    If a deal has reached the minimum number of buyers and the deal has been confirmed, we will then process the relevant payment on your credit card and send an email to you containing a link to the Coupon, which you can open and print.
    Can I give this Deal Directory Coupon to another person as a gift?:
    Yes, you can give your Deal Directory Coupon to whomever you want, or use the gifting options to email or print it for a friend. Don't worry if your name is on the Coupon you are gifting. As long as the unique identification number hasn't been previously used, your friend won't have a problem redeeming it. However, if there is a problem redeeming the Coupon, you will be the only person eligible to claim for a refund under the Deal Directory Promise. If you are eligible for a refund under the Deal Directory Promise, we will give the refund to you and not your friend.
    The Fine Print says "Limit 1 per person" or "May buy multiples as gifts." Can I buy myself some Deal Directory Coupons as gifts to myself and use more than one?:
    No. If the fine print says this, you can only redeem one Coupon per deal. If you buy more than one Coupon for a deal then you have to give those Coupons away as gifts to other people.
  2. Restaurant Deal Directory Coupons

    Can I use Coupons for alcohol?:
    Yes, unless The Fine Print explicitly states that you can't. Of course, any sale of alcohol must be in accordance with the Merchant's liquor licence and in accordance with applicable laws.
  3. Conditions (example)

    Valid from Jul 1, 2014
    Expires Oct 1, 2014
    Bookings essential. Subject to availability. 24-hour cancellation policy applies or coupon is void. Can be redeemed by one person in two visits or by two people in one visit. No refunds unless required by law. No cashback. Not for use with any other offers.
  4. How to Redeem (example)

    • Concession Card expires: 3 Sep 2014
    • Must book by: 4 Aug 2014 (no booking is required)
    • Present printed voucher on arrival
    • Reception open hours:
    Mon-Thu: 7am-7pm
    Fri: 7am-3pm
    Sat: 10am-2pm